Cotswold Charm

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Terms and Conditions

For your information the following services are included:

  1. Full central heating
  2. Electricity and gas
  3. Catering facilities - electric oven, gas hob, microwave oven, fridge, freezer, dish washer, coffee machine, hair dryer. 
  4.  Remote control colour television and video recorder 
  5.  Weekly supply of linen and towels (with beds made up ready).   Clean linen for any mid-stay change is available @ £25.00p change 
  6.  Toilet rolls, washing up liquid. 
  7.  Laundry - washer dryer /ironing board 
  8.  Vacuum Cleaner / Dust Pan & Brush 
  9.  Garden/patio with table & chairs

 The above are included in the weekly rates shown on the Tariff, the only additional charges you may face are for:

  1. Any additional changes of towels, etc., you require - £10.00p per set.
  2. Any Additional Cleaning will be charged at £60.00p per cottage or £15.00p per hour.

WE EXPECT OUR COTTAGES TO BE LEFT IN THE CONDITION THEY ARE FOUND IN.

A SECURITY DEPOSIT OF £100.00p WILL BE ADDED TO YOUR FINAL PAYMENT AND WILL BE HELD (BY THE COTTAGE OWNERS) AGAINST ANY BREAKAGES / DAMAGE OR ADDITION CLEANING THAT IS NECESSARY AS A RESULT OF THE COTTAGE BEING LEFT IN AN UNSATISFACTORY CONDITION AT THE CONCLUSION OF THE HIRE - THIS AMOUNT OR THE APPROPRIATE BALANCE WILL BE RETURNED BY THE COTTAGE OWNERS WITHIN 7/14 DAYS OF THE END OF THE HIRE.

Pets and Smoking are not allowed.  (Guide or Caring Dogs by prior agreement only)

Weekly Bookings are generally Saturday to Saturday (others with the exception of Sunday changeovers can be considered).

Reservations cannot commence on a, Sunday or a Bank Holiday.  Subject to availability, minimum 2-night stays are available as per the Tariff.

Please note that minimum of 80% of the appropriate weekly rate is charged for any short break during the Christmas, New Year, Cheltenham Gold Cup Festival, Easter and Bank Holiday weeks.

Reservation Enquiries

Please contact us by telephone on 01386 - 841883, email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Reservations

Please make an online Booking (or phone/email requesting a Booking Form).  The cottage is are offered subject to availability at the time confirmation of your reservation is received, together with a non-refundable deposit of not less than one third of the total cost of your stay.  All cheques should be made payable to Cotswold Charm Holiday Cottages. The balance plus the refundable Security Deposit becomes payable eight weeks prior to your arrival.

The deposit receipt we send you by way of confirmation of your booking will indicate the balance to be paid and will be accompanied by a Registration Form requiring.  This should be completed and returned, together with your cheque for any balance plus the refundable Security Deposit, a minimum of eight weeks prior to your Hire.

Full payment is required if the date you make your reservation is less than eight weeks from the commencement date of your holiday.

Should you wish to make a reservation by telephone we will hold your accommodation available for 10 working days.  All such provisional reservations will be deemed cancelled unless your signed Booking Form with full deposit is received within this period.

Reservation dates can only be changed subject to alternative accommodation being available and our being advised not less than eight weeks beforehand.  An administrative charge of £25.00p becomes payable with written confirmation of your instructions

 

Overseas Reservations

Payment by arrangement - your bank should have a London or similar agent who will no doubt assist as necessary.  Please note that extra charges may be incurred with the latter method of payment.

Cancellation

Please note that if cancellation occurs within eight weeks of your Hire, you will be liable for full payment.  Cancellation Insurance is not compulsory, but we strongly recommend it, as we regret we are unable to make refunds under any circumstances.

Deposits - are non-refundable.

Arrival and Departure

Arrival time is 1600 p.m.  The cottage owners will be in touch to organise your welcome and/or collection of keys, etc.

Check out time is 10.00 a.m. on the day of departure – later departure will incur a charge of £20 per hour.

Conditions of Hire

Members of your Party

INSURANCE REQUIREMENTS MEAN THAT OVERNIGHT GUEST NUMBERS CANNOT EXCEED THE DEFINED INDIVIDUAL COTTAGE LIMIT (additional infants by arrangement).

Reservations of accommodation are accepted by Cotswold Charm Holiday Cottages including their agents, servants, employees and other representatives (hereinafter referred to as CCHC) on the following terms and conditions which cannot be varied other than in writing by CCHC.  By completing and confirming the Booking the Applicant (hereinafter referred to as the Hirer) confirms that he or she has read and fully understood these Terms and Conditions and the requirements set out in the Tariff and Additional Information and agrees to be bound by them.

THE HIRE WILL COMMENCE AT 1600HRS ON DAY OF ARRIVAL AND CEASE AT 1000HRS ON DAY OF DEPARTURE,

LATER DEPARTURES WILL INCUR A CHARGE.

  1. A non-fundable deposit of not less than one third of the total cost of the accommodation offered is to be made/sent with the completed Booking to CCHC and then followed by payment of the balance eight weeks prior to the Hire.

AN AMOUNT OF £100.00p WILL BE ADDED TO THE FINAL PAYMENT BY WAY OF A SECURITY DEPOSIT TO COVER, BREAKAGES OR ADDITIONAL CLEANING THAT MAYBE REQUIRED.  IF THE COTTAGE HAS BEEN LEFT IN A SATISFACTORY CONDITION THIS SECRITY DEPOSIT WILL BE REFUNDED BY THE COTTAGE OWNERS 7 – 14 DAYS AFTER THE END OF THE HIRE.

If the booking is made less than eight weeks prior to the holiday commencement date, payment is required in full..

You are required to complete and return a Registration Form with your final payment. (Health & Safety and Security)

  1. Confirmation of acceptance of the booking is notified by issue of a receipt by CCHC for monies received. 
  2.  The responsibility and financial liability of CCHC is limited to the return of monies received in the event of accommodation, booked in good faith, not being available owing to storm or fire or any other cause beyond CCHC or the Owners control.  The Hirer will be advised of any such circumstances as early as possible and will (where feasible) be offered alternative accommodation of a similar type, standard, location and price. 
  3.  CCHC does not accept liability or responsibility arising from the use of accommodation and amenities offered to hirers, their families or friends, for any accident to them or for any loss or damage to their property, including personal belongings, cash, jewellery and motor vehicles, however caused, during their stay. 
  4.  CCHC takes every care to ensure the accuracy of property descriptions in its brochure but reserves the right to make modifications to the property which, in its sole judgement, it regards as necessary in the light of operating circumstances.  All information is believed to be correct at the time of publication of the brochure, Tariff and Additional Information and is given in good faith and CCHC cannot be held responsible for any errors, or the results of such errors, or accept responsibility for changes to, or the withdrawal of, specified amenities in its Brochure.  CCHC does not accept liability for occurrences or resulting damage caused by circumstances outside its reasonable control, such as faults in the electrical or plumbing installations, the breakdown of domestic appliances, invasion of pests, exceptional weather conditions, or negligence resulting in loss, injury or accident. 
  5.  Any dispute arising between CCHC and a Hirer, if not mutually resolved, shall be referred to a single arbitrator to be agreed, or in default of such an agreement, to the President for the time being of the Law Society or Institute of Arbitrators in accordance with the provisions of the Arbitration Act 1950 or any statutory modification thereof for the time being in force. 
  6.  CCHC and the Owner reserve the right to decline accommodation to, or expel, any hirer or visitor for conduct which, in its sole view, is detrimental to any property within its jurisdiction or the comfort of other visitors.  CCHC and the Owner reserve the right to enter a property at any time. 
  7.  The Hirer undertakes to keep the property and furniture, fixtures, fittings and effects in or on the property in the same state of repair and condition as the same are in at the commencement of the hire (reasonable wear and tear accepted) and shall pay to the Owner the replacement value of any part of the property, furniture, fixtures, fittings and effects as are destroyed or damaged so as to be incapable of being restored to its former condition.  Security Deposit of £100.00p will be taken.
 
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