Terms and conditions

What is included

The following services are included in the weekly rates shown on the Tariff:

1. 01Full central heating
2. 02Electricity and gas
3. 03Catering facilities: electric oven and hob, microwave oven, steamer, fridge, freezer, dishwasher and hair dryer
4. 04Remote control colour television and digital radio
5. 05Weekly supply of linen and towels. Clean linen for any mid-stay change is available at £25.00 per change
6. 06Toilet rolls and washing-up liquid
7. 07Laundry: washer, drier, iron and ironing board
8. 08Vacuum cleaner, dustpan and brush
9. 09Garden or patio with table and chairs

The only additional charges you may face are for any additional changes of towels you require, at £10.00 per set, and any additional cleaning, charged at the greater of £60.00 or £15.00 per hour.

All cottages should be left in the same clean condition they are found in.

A refundable security deposit of £100.00 may be added to your final payment at the discretion of the individual cottage owner. It is held against any breakage, damage or additional cleaning needed because the cottage has been left in an unsatisfactory condition at the end of the hire. This amount, or the appropriate balance, will be returned within 7 to 14 days of the end of the hire.

Pets and smoking are not allowed. Guide dogs and certified, accredited, well-groomed caring dogs are welcome by prior agreement only, with an additional cleaning charge of £25 per week.

Weekly bookings are generally Saturday to Saturday; others will be considered depending on availability. Reservations cannot begin on a Bank Holiday. Subject to availability, a minimum two-night stay is available as per the Tariff. The minimum charge for any short stay during Christmas, New Year, the Cheltenham Gold Cup Festival, Easter and Bank Holiday weeks is 80% of the weekly rate.

Please contact us by telephone on 01386 840164 or by email at .

Reservations

Please use the enclosed or emailed Booking Form. The cottage is offered subject to availability at the time we receive written confirmation of your reservation, together with a non-refundable deposit of not less than one third of the total cost of your stay. All cheques should be made payable to Cotswold Charm Holiday Cottages. Any outstanding balance, plus the refundable security deposit, becomes payable eight weeks before your arrival.

The deposit receipt we send to confirm your booking will show the balance to be paid, and will come with a Registration Form. Please complete and return this at least eight weeks before your hire, together with payment of any outstanding balance plus the refundable security deposit.

Full payment is required if you make your reservation less than eight weeks before the start of the hire.

Verbal telephone reservations will be held for up to 10 working days. Provisional reservations are treated as cancelled unless your signed Booking Form and full deposit are received within this period.

Reservation dates can only be changed if alternative accommodation is available and we are told not less than eight weeks beforehand. An administration charge of £50.00 is payable with written confirmation of your instructions.

Overseas reservations

Payment by sterling cheque or an appropriate arrangement. Your bank should have a London or similar agent who can help. Please note that extra charges may be incurred with the latter method of payment.

Cancellation

If cancellation occurs within eight weeks of your hire, you will be liable for full payment. Cancellation insurance is not compulsory, but we strongly recommend it, as we regret we are unable to make refunds under any circumstances. Deposits are non-refundable.

Arrival and departure

Arrival time is 4pm. The cottage owner will be in touch to organise your welcome and the collection of keys.

Check-out time is 10am on the day of departure. Later departure will incur a charge of £20 per hour.

Conditions of hire

Members of your party

Overnight guest numbers cannot exceed two people per bedroom used (additional infants by arrangement).

Reservations of accommodation are accepted by Cotswold Charm Holiday Cottages, including their agents, servants, employees and other representatives (hereinafter CCHC), on the following terms and conditions, which cannot be varied other than in writing by CCHC. By agreeing online, or by completing and signing a Booking Form, the applicant (hereinafter the Hirer) confirms that he or she has read and fully understood these terms and conditions and the requirements set out in the Tariff and Additional Information, and agrees to be bound by them.

The hire begins at 4pm on the day of arrival and ends at 10am on the day of departure. Later departures will incur a charge.

1. 01A non-refundable deposit of not less than one third of the total cost of the accommodation is to be sent with the completed Booking Form to CCHC, followed by payment of the balance eight weeks before the hire.
2. 02An amount of £100.00 may be added to the final payment as a security deposit to cover breakages or additional cleaning that may be required. If the cottage has been left in a satisfactory condition, this will be refunded by the cottage owner 7 to 14 days after the end of the hire.
3. 03If the booking is made less than eight weeks before the holiday start date, payment is required in full.
4. 04You are required to complete and return a Registration Form with your final payment, for safety and security.
5. 05Acceptance of the booking is confirmed by a receipt issued by CCHC for monies received with the Booking Form.
6. 06The responsibility and financial liability of CCHC is limited to the return of monies received if accommodation booked in good faith is not available owing to storm, fire or any other cause beyond the control of CCHC or the owners. The Hirer will be told of any such circumstances as early as possible and, where feasible, offered alternative accommodation of a similar type, standard, location and price.
7. 07CCHC does not accept liability or responsibility arising from the use of the accommodation and amenities offered to Hirers, their families or friends, for any accident to them, or for any loss of or damage to their property, including personal belongings, cash, jewellery and motor vehicles, however caused, during their stay.
8. 08CCHC takes every care to ensure the accuracy of property descriptions, but reserves the right to make modifications to the property which, in its sole judgement, it regards as necessary in the light of operating circumstances. All information is believed to be correct at the time of publication and is given in good faith. CCHC cannot be held responsible for any errors, or their results, or accept responsibility for changes to, or the withdrawal of, specified amenities. CCHC does not accept liability for occurrences or damage caused by circumstances outside its reasonable control, such as faults in the electrical or plumbing installations, the breakdown of domestic appliances, invasion of pests, exceptional weather conditions, or negligence resulting in loss, injury or accident.
9. 09Any dispute between CCHC and a Hirer that is not mutually resolved shall be referred to a single arbitrator to be agreed or, failing such agreement, to the President for the time being of the Law Society or the Institute of Arbitrators, in accordance with the Arbitration Act 1950 or any statutory modification of it then in force.
10. 10CCHC and the owner reserve the right to decline accommodation to, or expel, any Hirer or visitor whose conduct, in their sole view, is detrimental to any property within their jurisdiction or to the comfort of other visitors. CCHC and the owner reserve the right to enter the property at any time.
11. 11The Hirer undertakes to keep the property and its furniture, fixtures, fittings and effects in the same state of repair and condition as at the start of the hire (reasonable wear and tear accepted), and shall pay the owner the replacement value of any part of the property, furniture, fixtures, fittings and effects destroyed or damaged beyond repair. A list of the contents of the property and the replacement value of each item is kept in the Cottage Handbook. A security deposit of £100.00 will be taken.